Why have consultants, when you can have a full service IT department!
Network consultation is only a small part of what we at LGK Computers can offer you. We have the capability to evaluate your network, maintain an existing network, recommend and implement upgrades, when your systems are not fulfilling your needs. We can provide any hardware or software products you require. We value being “your technology peace of mind”.
Not only do we have service technicians ready to help you on site, we have in house service technicians available to answer questions and work on larger projects or more complex issues to save you time and money.
Our Technicians have been serving Northern Indiana and Southern Michigan for over 40 years combined! Timely, Knowledgeable, Affordable Service is our goal! Give us a call there always is someone available to assist you.
Service Rates with Contract.
(Contract levels differ based on plan)
1. With Service Agreement:
a. Guaranteed emergency response time.*
b. Hourly rate for emergencies are $150/1st hour, then $125/hour after the first hour. Billing is 1 hour minimum. Billed in ½ hour increments.
c. Hourly rate for scheduled service will be $75/ Hr
d. Minimum billing charge is ½ hour for scheduled service.
e. Billing is done in ¼ hour segments
f. Free phone consultation for (3) incidents per month. – These are for quick fix issues and advice. They may turn into billable items at our discretion, you will be notified before any billing would commence.
g. 6 Bi-monthly check-up visits are included.
1. To ensure proper network maintenance.
2. To help in foreseeing possible issues.
3. These visits are spot checks to find hidden issues.
2. Without a Service Agreement:
a. All services are billable (including phone support).
b. No Bi-monthly free check-ups
c. Phone support is billed in ½ HR segments with no minimum.
d. All other support is billed in ½ HR segments with 1 HR minimum. (Excluding Emergency support)
e. Emergency response time is NOT guaranteed.
f. Hourly rate for Emergency response is $200/hour for the 1st hour, then $200/hour – billed in 1hour segments
g. Hourly rate for scheduled service will be $105 HR.
In house service is $30 for the first half hour and diagnostics. Our bench rate is $40/HR.
We do all that we can to ensure that our contracted clients receive prompt and professional service for any and all for their technology needs. *(Guaranteed time within your selected plan )